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Frequently Asked Questions (FAQ)
Q - How Can I tell if I am connected to the
Internet or not, using Windows 95 or 98?
Q - How do I set up my computer so it will
automatically Disconnect me from the Internet after a specific
amount of idle time?
Q - What do I use to browse the Internet?
Q - What program do I use for email?
Q - Why does MSN want to charge me for using the
Internet if I already pay RTI for using the Internet?
Q - I can connect to the Internet, but I can not view
any web sites using my browser?
Q - I dial into the RTI Internet server but it keeps
saying my passwords is wrong?
Q - AOL offers for $9.95 per month an unlimited use,
"brind-your-own-access" account - how can I use their
services too?
Q - How can I tell if I am connected to the
Internet or not, using Windows 95 or 98?
A - When you are connected and accumulating time on-line you will see
an icon in the lower right-hand corner (next to the clock)
representing your modems established connection. You may
disconnect it by double-clicking the icon and choosing disconnect
or right-mouse click the icon and choose disconnect.
Q - How do I set up my computer so it will
automatically disconnect me from the Internet after a specific
amount of idle time?
A - In My Computer > Dial-up Networking > right-click
your connection and select properties > click the Configure
button > click the Connection tab > check the box next to
Disconnect call if idle for more than > 15 minutes is the
recommended time > Click Okay.
Q - What do I use to browse the Internet?
A - You will need a "browser" program, which may come
pre-installed on your computer, or you may buy the software at
your office supply or computer store. An example of a
browser program is Microsoft
Internet Explorer, Netscape
Navigator, Netscape Communicator, etc.
Q - What program do I use for email?
A - Most of the browser programs also have built-in email programs.
For example Microsoft Internet Explorer comes with the email
program Outlook Express or Internet Mail. Netscape also has
a built-in email program. Windows 95 comes with the Inbox
program that can be configured for email use. You may also
use some of the popular stand-alone* email programs such as
Qualcomm Eudora or Microsoft Outlook 97, 98, 2000.
*Stand-alone refers to the fact that it is not part of a browser,
but may have more capabilities than just email.
Q - Why does MSN want to charge me for using the
Internet if I already pay RTI for using the Internet?
A - MSN is an Internet Service Provider (ISP) if you have already
signed up with RTI as your ISP you will not need the internet
access services of MSN. (You will not want to use that
program.)
Q - I can connect to the Internet, but I can not
view any web sites using my browser?
A - Double-check all the settings using the RTI Internet Connection
for Windows 95 / 98,
you may have missed a setting that is needed for viewing web
sites.
Q - I dial into the RTI Internet Server but it
keeps saying my password is wrong?
A - Remember your parameters are case sensitive. You will need
to type them in just as they are written on your parameter sheet.
If you are certain you are typing in your password correctly, you
may be typing in your Access User Name incorrectly. (Don't
forget the capital "P" at the end)
Q - AOL offers for $9.95 per month an unlimited
use, "bring-your-own-access" account - how can I use
their services too?
A - This service allows for you to have RTI as your local ISP
(Internet Service Provider) to establish a connection to the
Internet then launch the AOL software to access their features and
services. You will want to configure "Dial-Up
Networking" using the RTI Internet Connection for Windows 95
/98. Once you are connected you
will launch the AOL software (which is available to download at http://www.aol.com)
and log in to their server which will allow you to "access
thousands of unique AOL features…" through the
"bring-your-own-access" account. You may call AOL
technical support toll free for more information at 800-827-3338
or 888-265-8006.
PLEASE NOTE: just because AOL's
service may be unlimited does NOT mean your RTI service is
unlimited. Whenever you have established a connection to the
Internet you are accumulating time on your RTI account.
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