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Strata DK424i Features
- Cost-effective VoIP Applications
Toshiba Strata DK424i telephone systems integrate with
voice over IP telephony gateway products that provide service
enhancing and cost effective voice over IP applications for
customers with multiple offices. You benefit from much
greater call center effectiveness, improved customer service,
and office to office toll bypass calling that produces
substantial cost savings.
- Toll Bypass
Voice and fax traffic between a main office and branch
office, normally routed through the public switched telephone
toll network, is instead carried via the Internet or a private
intranet. Cost savings result from eliminating long
distance toll charges between these locations, especially for
international calls.
- IP Call Center
One of the major expenses of a call center is the cost of
incoming 800 lines. The VoIP telephony gateway solutions
can produce substantial savings by increasing incoming local
calls and reducing incoming calls on 800 lines. Local
point of presence (POP) locations can be set up so
geographically dispersed customers dial a local access number,
access the gateway, and route these calls via a private IP
network and/or the public Internet to the call center instead
of dialing a central 800 number. This makes these
incoming calls local calls for customers and avoids 800 toll
charges for these calls to the call center.
- Computer Telephony Integration (CTI)
Strata DK systems are compatible with all TAPI compliant
PC software packages, providing a vast and growing number of
applications.
- Data Switching
This cost-saving feature permits your PC and your
telephone to simultaneously share existing wiring for voice
and data calls, reducing the cost of additional interoffice
networks and extra wiring.
- Caller ID Applications
Can display the name, telephone number, and even customer
profile (with CTI applications) of who is calling you, to
enhance productivity and customer service.
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